Business Support Coordinator

You will play a key role in supporting the efficient and safe operation of Secureshield. Reporting to the Support Services Director, you’ll collaborate across multiple departments-including Sales, Operations, Service, HR, and Finance-to drive continuous improvement, quality assurance, and operational support.

Key Responsibilities

• Perform administrative duties, including document creation, electronic filing, and using Office applications.
• Collaborate with internal teams to ensure the completion of Operation & Maintenance manuals.
• Support internal quality control processes by verifying that all paperwork is present and digitally stored.
• Support CAD post-order design (training provided).
• Manage invoicing, forecasting, and subcontractor orders.
• Maintain our Quality Management System document library.
• Ensure compliance with relevant regulations and ISO documentation standards.
• Assist in creating monthly performance reports and business communications.
• Drive service and compliance initiatives for continuous business improvement.
• Provide support across departments during peak periods and staff absences.
• Build strong relationships with clients, subcontractors, suppliers, and field engineers.

What We’re Looking For

• Previous experience in a business support role
• Organised & detail-oriented, with the ability to multitask effectively.
• Excellent communication & problem-solving skills.
• Ability to engage positively with colleagues and customers at all levels.
• CAD experience is desirable (but full training provided).
• Proficiency in Microsoft Office, including Word & Excel.
• A customer-focused mindset and a proactive approach to challenges.
• Ability to work independently while contributing to a team environment.